PRIVACY NOTICE – 5Elements services Ltd.

Please read and acknowledge this privacy notice relating to the processing of your personal data by our organisation.

Our aim is to ensure that at all times your personal data is protected by our organisation and that when processing your personal data we are in compliance with the General Data Protection Regulations (GDPR) and the Data Protection Act 2018 (DPA), collectively referred to as the ‘Data Protection Laws’.
The Data Protection Laws aim to set a new standard for how companies use and protect individuals’ data.

We take the processing of your personal data very seriously and we view the Data Protection Laws as an opportunity to enhance our commitment to data protection for your benefit.

Purpose of this Privacy Notice

This Privacy Notice is aimed at ensuring that you are aware of:

- The identity and contact details of the person(s) responsible for processing
your personal data;
- The different categories of your personal data which we intend to process;
- The reasons why we intend to process your personal;
- To whom we share your personal data;
- How we process your personal data in compliance with the Data Protection
Laws;
- Your rights under the Data Protection Laws;
- How you can make a complaint.

Information I Collect

To fulfil your order, you must provide us with certain information (which you authorised us to collect), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.


Why we Need Your Information and How we Use It

We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the 5Elements Gifts Policy and Terms of Use. We use your information as necessary to comply with our obligations.

Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. You share your personal information for very limited reasons and in limited circumstances, as follows:

Us (5Elements Gifts). Information is shared with us as necessary to provide you our services and comply with our obligations under both the seller policy and Terms of Use.

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we am deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.

Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, I, Nadia Ochoa, am the data controller of your personal information. If you have any questions or concerns, you may contact me at nadia.m.ochoa85@mail.com. Alternately, you may mail us at:

5Elements Services Ltd
393 Lordship Lane
London
N17 6AE